Refund & Return Policy

30-Day Money-Back Promise

At Hollowpine, we want you to be happy with your order. If something is not right or does not meet your expectations, we are happy to help.

Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it. Whenever possible, the item should also be returned in its original packaging.

How to Start a Return

Please email us at hollowpine@outlook.com and include your order number and the reason for your return.

We usually respond within 1–2 business days with further instructions and the appropriate return address.

Please do not send any items back before your return has been approved by us. Returns sent without prior contact may not be accepted.

Return Shipping

Return shipping costs are generally the responsibility of the customer.

However, if your item arrived damaged, defective, or incorrect, please contact us. We will review the issue and work with you to find an appropriate solution.

We cannot be held responsible for return packages that are lost in transit. We therefore recommend using a tracked shipping service when returning your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hollowpine@outlook.com.

Please include:

• Your order number

• A short description of the issue

• Photos of the item and, if applicable, the packaging

We will review your request and work to resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to appear in your account.

Original shipping charges are generally non-refundable, unless otherwise agreed.

Free Gifts

Any free gifts or promotional items included with your order do not need to be returned and are yours to keep.

Cancellations

Orders may be cancelled for a full refund as long as they have not yet been shipped.

If you would like to cancel your order, please contact us as soon as possible at hollowpine@outlook.com.

Payment Disputes & Chargebacks

Before opening a payment dispute or chargeback with your bank, credit card provider, or payment provider, please contact us first at hollowpine@outlook.com.

We are always happy to review your situation and work with you to find a fair and reasonable solution.

Opening a dispute before contacting us may make the resolution process longer or more complicated, as the payment provider may require additional information and documentation from both parties.

Whenever possible, we kindly ask that you give us the opportunity to resolve the issue directly with you first.

Questions

If you have any questions regarding returns, refunds, or your order, please contact us at:

hollowpine@outlook.com

We usually respond within 1–2 business days.