Shipping policy
Shipping Policy
Thank you for shopping with Hollowpine. Below you can find the most important information about processing, delivery, and tracking.
Order Processing
Orders are usually processed within 1–3 business days after payment has been confirmed.
Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.
Estimated Delivery Time
Most orders are delivered within approximately 5–10 business days after shipment, with many orders arriving around 7 business days.
Delivery times may vary slightly depending on your location, local carrier, holidays, weather, or customs processing.
Tracking
Tracking information may take 24–72 hours after shipment to update.
If your tracking has not updated for several days or your order is taking longer than expected, please contact us at hollowpine@outlook.com.
Shipping Address
Please make sure your shipping address is complete and correct when placing your order.
If you notice a mistake, contact us as soon as possible at hollowpine@outlook.com.
We will do our best to update your address before the order is shipped.
Customs & Import Fees
International orders may be subject to customs duties, taxes, or other local fees depending on the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Shipping Protection
Where available, customers may be offered optional Shipping Protection during checkout.
Shipping Protection may provide additional assistance for eligible lost or damaged shipments, according to the coverage shown at the time of purchase.
Contact Us
If you have any questions about shipping or delivery, contact us at:
Please include your order number when contacting us about an existing order.
We usually respond within 1–2 business days.